Return Policy

1. Return Eligibility

Due to the nature of our products (air conditioning systems), returns are subject to specific conditions. Custom-ordered or installed systems may not be eligible for return once installation has begun. Please contact us before making a purchase if you have questions about return eligibility for your specific situation.

2. Return Timeframe

Unopened and uninstalled products may be returned within 30 days of purchase, provided they are in original packaging and unused condition. Products that have been installed or customized are generally not eligible for return unless there is a manufacturing defect or error on our part.

3. Return Process

To initiate a return, please contact us at:

We will provide you with a Return Authorization (RA) number and instructions for returning the product. Returns without an RA number may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

5. Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10-15 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Warranty Information

All our air conditioning systems come with manufacturer warranties. Warranty terms vary by product and are detailed in the product documentation. Warranty coverage typically includes:

  • Manufacturing defects
  • Component failures under normal use
  • Performance issues related to product specifications

Warranty does not cover damage from misuse, improper installation, accidents, or normal wear and tear. Please refer to your specific product warranty documentation for complete terms.

7. Installation Services

If you have concerns about installation services provided by us or our authorized installers, please contact us immediately. We will work with you to resolve any issues related to installation quality or service.

8. Exchanges

We may offer exchanges for products of equal or greater value, subject to availability and the same return conditions. Please contact us to discuss exchange options.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for replacement or repair at no additional cost to you. Please do not install or use damaged products, as this may void warranty coverage.

10. Contact Us

If you have questions about our return policy or need to initiate a return, please contact us:

Email: info@personalicreativ.world
Phone: +1 (201) 487-4574
Address: 1 W 10th St, New York, NY 10011, USA
Business Hours: Monday-Friday 9:00 AM - 6:00 PM